Customer updates for builders Weeks of work, and the first of it ends up underground.
An extension starts with digging, concrete and drainage that are buried before the customer gets home to look. Then the steel goes in behind plasterboard and the cavity gets filled. Send one link on the first morning and post as you go: the trench before the concrete, the drain run before it’s backfilled, the steel sat on its padstones. When the customer wonders what the money went on, the answer is already on their phone, in order.
Free to use. Nothing for your customer to install.
What your customer sees
See a full example job page →A typical job for builders, one update at a time
What your customer reads on their link as the work goes on, oldest first. Each line is a photo or a sentence posted from your phone.
Week 1, Monday 8am
Digger arriving at 8. Side gate needs to stay open today.
Week 1, Thursday 2pm
Footings dug. Building control are booked to look at them before we pour.
Week 2, Wednesday 4pm
New drain run in and tested before it’s backfilled. Photos of the connection.
Week 4, Tuesday 11am
Steel is in on its padstones. Knocking through to the kitchen tomorrow — expect dust.
Week 6, Friday 3pm
Roof on and watertight. Windows go in on Monday.
What should a builder photograph on an extension?
Everything that will be covered up. The trench before it’s poured, the drainage before it’s backfilled, the damp-proof course, the insulation in the cavity, the steel and its padstones, the roof before it’s boarded. A customer who has seen each of those go in has far fewer questions at the end, and the photos stay on their job page afterwards.
Can I post when building control visit?
Post it as an update like anything else: when the inspector is booked, and a line once they’ve been. How’s the Job doesn’t connect to building control or hold any of their paperwork; that goes to the customer the way it always has. What it does is make sure the customer hears about the visit from you, on the day.
How do I explain a delay?
Post a line when it happens: the concrete lorry moved to tomorrow, the steel is a week late, too wet to lay blocks. Say when you expect to be back. Your customer reads it at work and sees a reason rather than an empty site, which is usually what turns a quiet day into a phone call.
What about the other trades on the job?
The job belongs to your account, so updates come from you; subcontractors don’t post to it themselves. A line saying who is in and what they’re doing — the electrician for first fix, the plasterer on Thursday — keeps the customer clear on why there are strangers in the house, and why nobody was there yesterday.
Does the job page show the customer’s address?
It shows the street and area, with the house number, flat and full postcode taken off, and never your customer’s name or phone number. The link is random and kept out of search engines, so only people it has been sent to can open it. You see the full address in your own account.
What does it cost?
Nothing. How’s the Job is free to use for builders, with no card needed to sign up, and always free for your customer, who opens the link in their phone’s browser with no app and no account. It does one thing — show your customer how the job is going — so it sits alongside whatever you use for quotes and invoices. How it compares.