Repair status updates for workshops “Is it ready yet?” — answered before they ring.
Once a customer leaves their washing machine, laptop or pair of boots with you, they have nothing to go on but your promise of “a few days”. A link shows them where it is — Dropped off, In workshop, Ready to collect — with a photo of the fault you found and a note when a part is on order.
Free to use. Nothing for your customer to install.
What your customer sees
See a full example job page →A typical job for repair shops, one update at a time
What your customer reads on their link as the work goes on, oldest first. Each line is a photo or a sentence posted from your phone.
Day 1, 10am
Booked in. We’ll have a look at it this afternoon.
Day 1, 3pm
Found a sock jammed in the drain pump. The pump is damaged too.
Day 2, 9am
Waiting on a part — new pump due Thursday.
Day 4, 2pm
Pump replaced and tested on a full cycle. Ready to collect tomorrow.
Which shops is it for?
Any workshop where the item comes to you: appliance, phone and computer repair, bikes, furniture restoration, upholstery, cobblers, tailors, watch and jewellery repair. Choose your trade when you set up and the stages switch to workshop words, so your customer never reads “On site” about a job on your bench.
Does the customer need an address on the job?
No. The address is optional, because a workshop has no site to visit. A job needs a name for your own records and a line saying what the work is. Your customer’s name and phone number stay on your side and are never shown on their page.
What happens when it’s ready?
Move the job to Ready to collect. Your customer’s page changes to a finished panel that says it’s waiting for them, keeps the photos of the fault and the fix, and offers a button to leave you a review if you’ve added a review link.
How do I tell them a part is on order?
Tap “Waiting on a part —…” from the ready-made updates and finish the line with when you expect it. The job stays at In workshop, and your customer can see it hasn’t been forgotten. When the part turns up, a second line saying it’s fitted saves them the call to ask.
Can the customer get back to me about the repair?
The page has no replies on it, but if you’ve added your business number it shows a button to call you, and a button to text you on a phone. A photo of the fault with a line about what it needs gives them everything they need to ring you and say whether to go ahead.
What does it cost?
Nothing. How’s the Job is free to use for repair shops, with no card needed to sign up, and always free for your customer, who opens the link in their phone’s browser with no app and no account. It does one thing — show your customer how the job is going — so it sits alongside whatever you use for quotes and invoices. How it compares.