Customer updates for roofers They can’t see the roof. You can. Send them the photos.
Every roofing customer is taking your word for it. They hear hammering, they see scaffold, and that is all. The cracked tiles, the rotten battens, the flashing that has let water in for years — only you have seen them. Post photos from the roof as you find things and as you fix them, and text one link. The customer sees what you saw, from their own drive, without going near a ladder.
Free to use. Nothing for your customer to install.
What your customer sees
See a full example job page →A typical job for roofers, one update at a time
What your customer reads on their link as the work goes on, oldest first. Each line is a photo or a sentence posted from your phone.
Day 1, 7:30am
Scaffold’s up. Starting on the rear slope this morning.
Day 1, 2pm
Tiles stripped. Two rafter ends have rot at the wall plate — photo here.
Day 2, 10am
Rafters repaired, new membrane and battens on.
Day 3, 8am
Rain all morning. Roof is sheeted over and dry — back up when it clears.
Day 4, 4pm
Tiles back on and new lead round the chimney. Gutters cleared while we were up.
Why post photos from the roof?
Because the customer can’t get up there, and “your ridge needs re-bedding” means nothing until they see it. A photo of the loose ridge tile, then the same spot finished, turns your word into something they’ve seen for themselves. They can open any photo full size on their phone and show whoever else lives there.
What if I find more once the tiles are off?
Photograph it before you carry on and post it with a line about what it is: the rotten rafter end, the missing felt, the old repair done with mastic. Your customer sees the reason for the extra work from the ground, before you ask them to agree it, and the photo stays on their job page.
How do I handle rain days?
Post a line when the weather stops you: the roof is sheeted over and dry, and you’ll be back up when it clears. The customer sees why the scaffold is empty and that their house is covered, which is the worry behind most calls on a wet morning. When you’re back up, a second line says so.
Is it worth it for a small repair?
Small jobs are where it helps most, because the customer sees even less of them. Add the job, take a photo of the slipped tile or the blocked valley before and after, and text the link as you come down the ladder. Two photos and a line is the whole update, and it beats explaining it at the door.
Who can see the roof photos?
Only people with the link. It is random, hard to guess and kept out of search engines. The page shows the street and area of the job, with the house number taken off, and never your customer’s name or phone number. Your customer can forward it to a partner or a landlord, and you decide what goes on it.
What does it cost?
Nothing. How’s the Job is free to use for roofers, with no card needed to sign up, and always free for your customer, who opens the link in their phone’s browser with no app and no account. It does one thing — show your customer how the job is going — so it sits alongside whatever you use for quotes and invoices. How it compares.