How’s the Job

Updates for kitchen and bathroom fitters Weeks without a kitchen feel longer with no news.

A refit takes away the room a household uses most and gives it back weeks later. In between, the customer is washing up in the bath and living on takeaways, and every day they want to know whether the worktops are in yet. One link answers that. Post the strip-out, the pipes and cables before the walls close, the units going in, and a line whenever the electrician, plasterer or tiler is next in.

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Free to use. Nothing for your customer to install.

What your customer sees

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A typical job for kitchen and bathroom fitters, one update at a time

What your customer reads on their link as the work goes on, oldest first. Each line is a photo or a sentence posted from your phone.

  1. Week 1, Monday 8am

    Strip-out today. Kitchen water off from 9 — the downstairs loo still works.

  2. Week 1, Wednesday 3pm

    First fix done: new pipes for the sink and the cooker circuit. Photos before the plasterer boards over.

  3. Week 2, Monday 4pm

    Plastered and drying. Units arrive Wednesday.

  4. Week 2, Friday 2pm

    Base units in and levelled. Worktops templated today.

  5. Week 4, Thursday 5pm

    Worktops on, sink and hob connected. Tiler in on Monday for the splashback.

How does it help a customer living without a kitchen?

What they want most is the day it comes back, and the small wins on the way: water back on, the sink connected, the hob working tonight. Post a line for each one. The customer stops counting days and starts seeing progress, and you stop answering the same question at the end of every shift.

Can the customer see which trade is in next?

Post it as an update: the electrician tomorrow for first fix, the plasterer on Thursday, the tiler once the worktops are on. You post from your own account; the other trades don’t post themselves. It means the customer knows who to expect at the door, and why nobody came on the day the plaster was drying.

What should I photograph before the walls close?

The pipe runs and wastes, the back boxes and cable routes, the floor under where the bath or units go. The customer sees what they’re paying for, and the photos stay on their job page — useful years later when they want to hang a shelf and need to know where not to drill.

What if a delivery is late or damaged?

Post a photo of the chipped door or the wrong panel with a line about when the replacement is due. The customer sees the hold-up isn’t you, and knows when to expect it fixed. When the new part goes on, a second photo closes it off on the same page.

Is it for bathroom fitters too?

Yes. Bathroom fitter is its own trade when you sign up, with the same stages: Booked, On site and Complete. The photo moments are different — the tray on its base before tiling, the waterproofing behind the shower, the pipework before the panels go on — but the link works the same way.

What does it cost?

Nothing. How’s the Job is free to use for kitchen and bathroom fitters, with no card needed to sign up, and always free for your customer, who opens the link in their phone’s browser with no app and no account. It does one thing — show your customer how the job is going — so it sits alongside whatever you use for quotes and invoices. How it compares.

Guides on keeping customers updated